Let’s be honest, we’re all resistant to change at some point or another. It’s in our nature. Humans desire familiarity, security, and above all else – predictability. We don’t like altering major day-to-day activities if we don’t have to. As the old saying goes, “If it ain’t broke, don’t fix it.” But, does the same phrase really hold true in the field service industry? Can you really thrive by playing it safe and clinging to old processes?
In the oilfield, tasks can quickly become routine and how you complete them becomes second nature. Some employees are more comfortable using pen and paper to fill out work orders and contact dispatchers. But, just because they have their own way of doing things doesn’t mean you should miss out on opportunities to streamline operations and improve your cash flow. In today’s blog, we’ll discuss how to motivate your staff to implement oilfield software.
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Approach Resistance With Communication
It’s common to encounter resistance when implementing change in your staff’s workflow. (After all, they’re the ones doing the work in the field). Often times, resistance itself isn’t the roadblock. It’s that they don’t understand why the change is happening or how it benefits them personally.
Reassure your staff that their jobs aren’t changing. Instead, they’re now being given access to tools that’ll make their job easier, faster to complete and minimize some of the everyday tasks they don’t particularly enjoy. Most will be open to adopting oilfield software as long as they see how the benefits outweigh the time investment and learning curve.
Change is unavoidable, so it’s best to have conversations with your staff early on. Not only do you want to explain your reasoning for choosing oilfield software and the benefits – but how they’ll be trained. More often than not, resistance to change is simply fear of the unknown. And, that fear can be reduced knowing they have the support and guidance of management.
Explain How Oilfield Software Affects Their Particular Job
Another way to motivate your staff to implement oilfield software is by taking a look at each person’s role. How will it affect their job? What tasks will the software replace? In what ways will it streamline their day-to-day? Each person is like a spoke on a wheel – they must work together for the whole operation to run efficiently. If someone is stuck in their processing ways, information is missed, invoicing is slowed and other members of the team are affected.
Let’s take a look at some of the main job positions in the field service industry and how oilfield software will affect them.
1. Field Service Dispatchers
When it’s time to schedule a field-hand, a work order moves to the dispatcher. Dispatchers manage field-hands’ schedules and movements throughout the day, and having a great one can make a huge difference in your oil and gas company. However, if they’re limited to whiteboards and email for scheduling, this can severely limit their ability to provide top notch service in that area.
Oilfield software can greatly benefit dispatchers by ensuring the people with the proper skill set and certifications are sent to the job site. Once they’ve narrowed down candidates, they can assign a work order to a field-hand technician and optimize their schedule to fit in as many calls as they can.
Oilfield software also gives dispatchers a real-time look at the movements of field-hands. It allows them to schedule more efficiently and reduce driving times by optimizing their schedule to limit mileage. Or, in the case of a repair or emergency, dispatchers can use oilfield software to view the closest field-hand and reassign their appointments so the field-hand can visit the site more quickly.
Once dispatched, the work order is pushed through to the field-hand using the mobile app. This eliminates the need for field-hands to return to the office to pick up paper work orders (as well as filling out and returning them). Instead, the process is much more streamlined. Field-hands can view work orders on a mobile phone or tablet with all the instructions, information, and checklists needed to assist with repairs.
Oilfield software also gives field-hands the ability to access service history, which can help in the field when it comes to repairs. They can check past repair notes for recurring problems and identify solutions faster. Also, if they’re on-site and encounter additional problems, they can provide quotes and quickly turn them into work orders from the mobile app.
3. Field Service Managers
There are field service managers who oversee the entire operation. Service managers make hundreds of decisions on a daily basis. It’s their responsibility to ensure field-hands are meeting their obligations and department KPIs are on track. For those decisions to have the greatest impact, they need the most up-to-date, accurate facts about your business.
Reports are only as good as the data feeding into them. For that, oilfield software is needed to crunch the numbers and provide useful analytics. With Roustabout Software, data is streaming in real-time from the field to the dashboard, highlighting trends and producing in-depth reports that support big change.
It can be difficult getting your staff onboard when it comes to implementing new oilfield software. But, it’s not impossible. Most often, it’s sitting down with your employees, explaining the benefits, illustrating the differences in their day-to-day routines and letting them know how you’ll be implementing the change and supporting them along the way.
To learn more about oilfield software and how it can improve cash flow for your business, we invite you to reach out to Cantrell Jackson today at (800) 549-4108. We’d love to walk you through a free demo of our software, answer any questions and help streamline your oilfield operations.
Technology is the Name of the Game
Technology in the oil and gas industry is growing – and it’s growing fast. The biggest areas where companies can benefit are servicing, work orders, compliance and ticketing. In this free guide, we explore key technology trends that are changing the industry. Click below to download yours now!